Morgridge Careers

  • Systems Administrator I

    Location US-WI-Madison
    Job ID
    2018-1614
    Category
    Information Technology
    # of Openings
    1
  • The Organization

    As an independent research organization, the Morgridge Institute for Research explores uncharted scientific territory to discover tomorrow’s cures. In affiliation with the University of Wisconsin-Madison, we support researchers who take a fearless approach to advancing human health in emerging fields such as regenerative biology, metabolism, virology and medical engineering. Through public programming, we work to inspire scientific curiosity in everyday life.

    The Opportunity

    Job Purpose

    The Systems Administrator supports the provisioning, maintaining and monitoring of the research computing and storage infrastructure at the Morgridge Institute for Research and the Wisconsin Institute for Discovery that are co-located at the Discovery building.  Responsibilities include deployment, configuration, monitoring, maintenance and provisioning of the storage and computer environment.  Additional responsibilities include supporting the IT infrastructure of two organizations and to assist/backup the existing system administration team of Discovery IT as needed.

    Primary Responsibilities

    • Maintain the Enterprise Backup Systems
    • Provision Physical, Storage and Virtual Servers (Linux and Windows)
    • Configure, install, troubleshoot servers and storage devices
    • Monitor servers with Nagios, MS Operations Manager, Dell Open Manage, Ganglia and any other required monitoring software
    • Assist with planning implementations, migrations, and maintenance of the infrastructure environment
    • Provide documentation of all infrastructure areas maintained; such as Windows, MAC and Linux backup systems
    • Maintain records, logs and reports of assistance
    • Maintain infrastructure preventive maintenance logging efforts to ensure network and data integrity
    • Test new software/hardware applications and recommend purchases where required
    • Monitor infrastructure efforts periodically and provides assessment reports to management on status and recommendations for improvements
    • Provide timely follow-up to users and management on all support issues
    • Assist with network and service management when necessary
    • Assist other members of technical staff with support issues when requested
    • Other miscellaneous duties as assigned

    Qualifications

    To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

    Education and Experience:

    • An associates’s/bachelor’s degree in information technology or computer science or equivalent work experience
    • Zero to five years of infrastructure/network support or related experience

    Knowledge, Skills and Abilities Required:

    • Working knowledge of Linux and the ability to learn the Puppet Enterprise Linux Management
    • Knowledge of technology environments including LAN/WAN, UNIX, Linux, Windows, Apple/Mac, computational clusters
    • Storage server and SAN experience
    • Experience with Backup systems
    • Experience with server security
    • Experience with Windows Server
    • Excellent customer service, verbal, and written communication skills
    • Ability to organize, prioritize and meet deadlines
    • Ability to effectively communicate with all levels of the organization
    • Ability to maintain confidentiality

    Working Conditions and Physical Effort:

    • Work is normally performed in a typical datacenter environment
    • Some physical effort is required to rack/un-rack servers
    • Some physical effort is required to cable the infrastructure
    • Work requires some off hours and weekend support

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